Refund & Cancellation Policy

Last updated: September 12, 2026

Policy (Joy approved 2026-09-12): 7-day unused only.

Digital products are delivered electronically. We do not guarantee business results, revenue, or AI outcomes. Support goal: reply within one business day at Joy@JGPulse.com.

Helix licenses ($349 / $990 / $149 / $641)

• Full refund within 7 days of purchase if the license is unused meaning no meaningful Helix login/use after unlock (no real work started in the atlas).

• After 7 days, or once the license has been used in a meaningful way, the purchase is final.

• Wrong-SKU / eligibility issues (for example, Additional ledger or Upgrade bought without an eligible Business license): we will correct access or refund at our discretion after we confirm what was granted.

• How to request: email Joy@JGPulse.com with your order email, order number, and Helix login email within 7 days.

$197 roadmap

Same 7-day unused rule: full refund within 7 days if the roadmap session/deliverable has not been delivered or started. After delivery or kickoff, generally final except as required by law.

Free assessment

Free — no charge to refund.

Workshops (~$1,800)

Case-by-case if scheduled; unused prepaid seats may be refunded or rescheduled before the event date as agreed in writing.

Chargebacks

Contact us first so we can fix unlock or access issues quickly. Unwarranted chargebacks may result in license suspension.

Contact

Joy@JGPulse.com · https://www.jgpulse.com · https://helix.jgpulse.com